Mike Elgan

About the Author Mike Elgan


Wanted: A world where virtual assistants help (without being asked)

Instead of fearing that artificial intelligence (A.I.) will replace us, we should be excited about how A.I. will help us.

In a perfect future, our A.I. virtual assistant will know what we’re doing, where we’re going and — most importantly — what we’re saying. They’ll know lots of other things, too. And when they sense we need help, they’ll whisper suggestions, ideas or facts into our ears, essentially giving us real-time knowledge as we go about our day.

As you’re walking from a parking garage to your meeting, your virtual assistant should give you turn-by-turn walking directions without you having to ask. As you shake hands before the meeting, your virtual assistant should remind you (without anyone else hearing), that you met the person four years ago at a conference. During the meeting, it should listen for potential questions and supply the answer.

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Smartphones make people distracted and unproductive

Silicon Valley is draining away the economy’s most precious resource for its own benefit.

OK, I’d better explain that.

The economy’s most precious resource is human attention — specifically, the attention people pay to their work. No matter what kind of company you own, run or work for, the employees of that company are paid for not only their skill, experience and work, but also for their attention and creativity.

When, say, Facebook and Google grab user attention, they’re taking that attention away from other things. One of those things is the work you’re paying employees to do.

As a thought experiment, imagine that an employee who used to pay attention to your business eight hours each day now pays attention only seven hours a day because he or she is now focusing on Facebook during that last hour. You’re paying the employee the same, but getting less employee attention for it.

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How smart cities like New York City will drive enterprise change

Everybody talks about smart cities, but few are doing anything about it.

New York City is an exception. It’s in the early stages of an ambitious project to blanket the city with ultrafast Wi-Fi via smart kiosks, which will replace obsolete public telephones.

These kiosks are the work of a Google-backed startup called Intersection. The company has already installed around 1,000 kiosks, and aims to install more than 6,000 more, Intersection Chief Innovation Officer Colin O’Donnell said in an interview this week.

colin o'donnellMike Elgan

Intersection Chief Innovation Officer Colin O’Donnell on stage at Cannes Lions on June 18, 2017.

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Avoid the mouse trap: Old habits wreck new tech

Don’t look now, but your desktop user interface dates back to the Nixon administration. Is it time to upgrade to the next UI?

New technologies revolutionize business. And big shifts like artificial intelligent (AI) virtual assistants and augmented reality seem to have gone from “someday” technologies, to “happening right now.”

These technologies are expected to transform business for the better. And I believe they will — far more than we realize. These new systems come with powerful new user interfaces. There’s just one problem: People don’t like new interfaces — and cling to the old, inefficient ones.

It’s not a theoretical problem. Global business has lost productivity on a galactic scale because of our failure to or inability to switch to the best interface.

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